- JCP&L employees and contractors do not engage in telemarketing or door-to-door sales for the purpose of encouraging residential customers to switch energy suppliers.
- JCP&L employees do not ask for sensitive information such as social security numbers or bank account numbers. In addition, JCP&L employees do not ask customers to provide a copy of their electric bill.
- Virtually all visits to customer homes by company representatives or contractors are prearranged by the customer or through a call to the customer.
- All JCP&L and FirstEnergy employees and contractors must carry company-issued photo identification. If someone claiming to be from JCP&L comes to your door, ask to see the individual's identification.
- If customers have any doubts about a caller or visitor claiming to represent JCP&L or FirstEnergy, or about the information they are being asked to provide, they can call JCP&L at 1-800-662-3115 for verification. If the caller or visitor is a scammer, customers should contact their local police department to report the fraud.
- While the practice is not used by JCP&L, other electricity suppliers licensed by the state may use agents to conduct door-to-door or telephone marketing or sales activities. Their activities must comply with all federal, state and municipal laws and regulations.
JCP&L Warns Customers About Possible Scams
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