A 2013 survey by J.D. Power and Associates found Branch Banking & Trust had the highest customer satisfaction among primary mortgage servicers. It was the fourth straight year the servicer had topped this list. Regions Mortgage placed second for customer satisfaction in the survey, and SunTrust Mortgage placed third.Meanwhile, Nationstar Mortgage landed in the bottom spot for customer service satisfaction, just ahead of Ocwen Loan Servicing and EverHome Mortgage.
Trust Your Mortgage Servicer? Maybe You Shouldn't
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