New Zealand's only cloud-based business management solution that delivers a real-time 360-degree view of the customer experience, from lead and opportunity to sales order management, upsell, renewals and service. Unlike typical CRM software, NetSuite includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard. It is also highly customisable and can be seamlessly integrated into existing business processes to improve efficiency and drive performance. LexisNexis has integrated NetSuite with its accounting, finance and marketing systems to maximise insight and reporting capabilities and boost productivity.
A key driver of LexisNexis' decision to deploy NetSuite was the flexibility of running in the cloud without having to rely on internal IT resources or worry about upgrade hassle, version lock and high maintenance costs. LexisNexis needed a solution with fast implementation, easy configuration, flexibility, security, automated upgrades, customisation automatically carried forward to new versions, scheduled data backup and the ability to enable its expanding team of mobile and offshore personnel to gain access from anywhere using a web browser or mobile device. Trust, reliability and transparency were also important factors in selecting NetSuite. As a leading supplier of content information to the legal profession, NetSuite meets the stringent PCI compliance and disaster recovery needs of its legal and corporate customer base.
"We have absolute peace of mind that we have deployed the best cloud-based solution for all of our CRM and project management requirements across the region, and that we can rapidly scale and customise as our business and customer base continues to develop," said Mr Valverde. "NetSuite has given us the agility, insight and real-time visibility into our business that we needed and has significantly enhanced our performance by streamlining inefficient processes into one single regional system."
Mark Troselj, managing director of APAC and Japan for NetSuite added, "NetSuite has spent 15 years building cloud-based solutions that help companies like LexisNexis transform their CRM and project management capabilities. NetSuite delivers the real-time visibility that LexisNexis needs to effectively service, manage and market to its clients across the region."
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