BURLINGTON, Massachusetts, August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, has been included by Gartner in its Magic Quadrant for Mobile Application Development Platforms (MADP) [ 1 ].
Gartner initially assessed over one hundred MADP vendors toward the published report, in which ClickSoftware is included among the leading 22 vendors, with the company's appeal of addressing service optimization requirements and being one of the first field service management vendors to adopt HTML5.ClickSoftware is the only dedicated field service solution provider to appear in Gartner's Magic Quadrants for both Mobile Application Development Platforms and Field Service Management. ClickSoftware has appeared on Gartner's Field Service Management Magic Quadrant since 2006 [ 2 ], which has recognized ClickSoftware as a leader in 2011 [ 3 ] and 2012 [ 4 ]. While it offers out of the box ready to use products, its MADP platform enables it to quickly respond to market needs for additional business functionality. ClickSoftware has created and deployed products across the globe that cover the complete service chain lifecycle, all of which are offered in the cloud or on premise. "We consider emergence into Gartner's Magic Quadrant for Mobile Application Development Platforms a significant milestone substantiating mobility as another growth engine for both ClickSoftware and our customers," according to ClickSoftware's CEO and Founder, Dr. Moshe BenBassat. "We believe this latest recognition, combined with our service optimization solutions positions ClickSoftware to strengthen its leadership in mobile workforce management by delivering even further improvements in customer care quality and field force productivity," BenBassat added. Users of ClickSoftware's enterprise mobility benefit from streamlined workflows replacing paper-based processes; including back office access to knowledge and information (asset data, customer data, training videos), group collaboration, and reporting tools. Customer experience is amplified by aiding the worker with intelligent personal assistants (affectionately named ClickButlers) that anticipate user needs, recommend actions, and execute them on the user's behalf to complete the job efficiently the first time. When follow-up service is required, a user can immediately book an appointment directly from the mobile device, and while still in front of the customer. These device-agnostic applications also work when under "no reception" conditions to fulfill a critical need of many business organizations. "Our self-sufficient mobile platform for enterprise mobility serves companies that require a complete solution from one provider. Simultaneously, for enterprises which standardize on one unified infrastructure for all of their mobile apps, including marketing, finance, or other non-service workers; we have architected our business apps for service workers on top of infrastructure layers from industry leaders, including IBM, SAP, or Salesforce.com. In either case, every enterprise can benefit from the strength of our focus on business applications that meet the demands of organizations with large scale mobile workforces in mission critical field environments," continued BenBassat.
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