"We want to offer our customers a premium check-in area, improved signage to enhance customer experience and an enhanced VIP lounge," Kakinoff said. "GOL has a significant presence in Brazil's main airports and together with Delta we will continue to provide customers a seamless experience."
The alliance set in motion a plan to increase shared benefits to Delta's and GOL's most loyal customers. Along with the ability to accrue and redeem flight awards, Delta customers now enjoy complimentary access to GOL's VIP Lounges in São Paulo and Rio de Janeiro-Galeão International airports. Likewise, Delta Sky Clubs in Atlanta, New York-JFK and Detroit are available to SMILES Diamond members at no charge.
GOL's SMILES Diamond elite members have now access to priority check-in and boarding on Delta's flights through Delta's Sky Priority. Delta's Diamond, Platinum and Gold Medallion members have access to the same benefits. Delta's Sky Priority is a series of distinctively branded priority airport services designed for high value customers, allowing them to move quickly through the airport.
"This is a period of rapid growth and transformation for Delta and GOL.
Brazil is the leading engine for economic growth in
Latin America and an increasingly popular travel destination from the U.S.," said Bastian. "These joint achievements represent furthering Delta's goal to become the best U.S. airline in
Latin America and the Caribbean. Our alliance is based on shared values, leveraging strengths and learning to benefit from each other to better serve our customers."
As part a $3 billion investment in enhanced global products, services and airport facilities, Delta offers fully flat-bed seating with direct aisle access in the BusinessElite cabin on its routes from Sao Paulo to Atlanta and JFK, as well as from Rio de Janeiro to Atlanta. These flights also offer Delta's popular Economy Comfort seating in the forward section of the economy cabin. Economy Comfort offers additional legroom and 50 percent more recline compared to standard economy seats. All cabins offer in-seat audio and video on demand with a broad range of in-flight entertainment options. Delta also will introduce in-flight Wi-Fi service on international flights beginning in 2014.