), the company dedicated to helping automotive consumers and dealers connect online, has named
, General Sales Manager of
Lee Johnson Kia
in Kirkland, Washington, the
Autobytel Dealer of the Month
for July 2013.
Dealer Awards Program
honors exceptional Autobytel dealers who employ the highest standards in customer service and Internet automotive retail sales and lead management processes. The
Autobytel Dealer of the Year Award
is slated to be announced at the NADA Convention & Expo in New Orleans in January 2014, with the crowning dealer chosen from this year’s pool of monthly winners.
Patti Scipione of M’Lady Nissan
Paul LeRose of Pauly Toyota
Tim Morgan of Radley Acura
Steve Roberts of Crown Motors Redding
—who were named the Autobytel Dealers of the Month for March, April, May and June 2013—in that pool of winners.
“Kenny and his team represent an 80-year family-owned business rooted in the core principals of service, respect and providing value to their customers,” said Jeffrey Coats, President and CEO of Autobytel Inc. “What’s made Lee Johnson Kia so successful is that they’ve woven these core principals into their Internet lead management processes too. They understand how to build value in both the in-dealership and online sales experience and it shows—among consumers and across the industry.”
Each month, Autobytel’s sales and dealer operations teams evaluate prospective candidates from a competitive field of thousands of automotive retailers in the Autobytel network, with a monthly winner selected based on key online automotive best practices.
Criteria evaluated for the Autobytel Dealer Awards Program include
lead management processes
customer service principles
customer and brand retention analytics
Internet department practices
, among others.
“My general thoughts are that in the auto industry, like most businesses, the more things change, the more they stay the same,” said Jakel. If you don’t make an effort to treat your customers like gold and make the process transparent, it will come back around to bite you in one form or another. Old fashioned tactics like building value in the dealership, the sales experience, and the product will always pay off in the end. We’re absolutely thrilled to receive this accolade, and I want to personally thank Autobytel for the recognition.”