Virtusa Corporation (NASDAQ: VRTU), a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has implemented an automated case management and workflow solution for H.D. Vest Financial Services®, a leading financial services firm based in Irving, Texas. Leveraging Pegasystems (NASDAQ: PEGA) Build for Change® technology, the solution provides a flexible BPM platform to reduce reliance on IT, replace existing workflows, and, ultimately, help reduce the cost of back-office processing through automation.
H.D. Vest oversees a network of more than 4,600 tax professionals who provide comprehensive financial planning solutions to 1.8 million individuals, families and small businesses across the country. H.D. Vest is always looking for new ways to innovate its technologies and sought a new IT infrastructure to support its entire business operations. Specifically, the firm was looking to replace its content and business process management solution with a new, economical platform that would support its sizeable customer base, and timing was of the essence subsequent to H.D. Vest establishing its independence from Wells Fargo Bank in 2011.
“In looking for a replacement, we needed a new case management solution to be implemented very quickly to ensure that our business never skipped a beat,” said Vicki Nordskog, executive manager of Business Strategy at H.D. Vest. “While evaluating vendors, it was clear from the beginning that Pegasystems and Virtusa were the partners to work with given their expertise with innovative BPM technology. We are extremely happy with the new solution – in addition to being implemented rapidly, its easy-to-use interface enables higher quality and more timely customer service.”
The Pega-based solution, implemented by Virtusa, provided H.D. Vest with an entirely new case management system. The solution replaced existing workflows to automate back-office processes in areas including brokerage/advisory, mutual funds, check processing, annuities/insurance, sales supervision, and compliance. With rapid navigation and measurement and management capabilities, the solution allows users to easily follow progress of cases and visually optimize what they’re trying to resolve. Ultimately, the implementation helped reduce the cost of back office processing for H.D. Vest substantially over its prior environment.
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