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Vet-N-Pet Direct Adopts NetSuite SuiteCommerce To Support Rapid Growth In Australia

"Before we deployed NetSuite SuiteCommerce, we had zero visibility into our business and were essentially flying blind - NetSuite has given us the ability to think, analyse and plan like a large retailer," said Belinda Geissler, managing director of Vet-N-Pet Direct. "The knowledge and insight it gives us on a daily basis is phenomenal. It has also saved us from having to purchase and manage expensive IT infrastructure, so I don't need to employ an IT person – NetSuite is our IT function. It gives my team the freedom to work from home if they need to and I can add users to the system in an instant."

Key to Vet-N-Pet Direct's business operation is the SuiteCommerce inventory management system, which has significantly improved the company's control over its inventory as it automatically calculates reorder quantities and how much should be kept in stock. It also allows the online retailer to plan for adequate levels of inventory with demand planning and forecasts on sales and inventory levels based on historical or manual data. Since switching to NetSuite, the retailer has gone from 3,300 SKUs in 2009 to 9,500 SKUs in 2013, and has also experienced a 50 percent increase in order volumes. Despite this growth, the efficiencies provided by SuiteCommerce have meant that Vet-N-Pet Direct has only had to add one extra staff member to manage orders.

"In our old system, the pressure on our inventory and warehousing increased whenever our SKUs did," said Ms Geissler. "NetSuite has enabled our inventory to remain largely static. Our entire inventory system is now smarter and more effective."

Vet-N-Pet Direct has also significantly improved its order management since making the switch to NetSuite SuiteCommerce. NetSuite's Order Management System (OMS) offers an array of billing options including invoice, usage-based, and recurring billing as well as the associated payment capture and refunds, to support the wide range of business models required to serve customers today. In addition, NetSuite OMS provides a robust, rules-based workflow to manage the lifecycle of a transaction—order-to-fulfillment-to-payment capture-to-repurchase. It provides Vet-N-Pet Direct with powerful back-office technology such as warehouse management capabilities, including bin tracking, pick/pack/ship fulfillment process, and the ability to support multiple warehouse locations. SuiteCommerce is integrated with most major and regional carriers such as Australia Post, UPS and FedEx to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers.

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