Accenture (NYSE: ACN) has signed an extension to its application outsourcing agreement with RSA for five additional years through the end of 2020. The extended agreement is designed to further reduce RSA’s IT costs, enhance its product offerings and online presence, and improve customer service.
Under the agreement, originally signed in 2003, Accenture will continue to provide ongoing development, implementation and maintenance services for RSA’s applications that support the insurer’s commercial and personal lines operations in the UK, including customer relationship management, claims processing, policy administration and back-office applications.
Giles Baxter, RSA UK & Western Europe Information Systems and Change Director, said: “Making it easy for our customers to interact with us is extremely important and our relationship with Accenture ensures that we’re able to do this. The extension of our partnership with them reflects their commitment to delivering a superior service while at the same time offering us cost savings and we look forward to continuing the work we do together to deliver what’s best for our customers.”
“Insurers need to evolve continuously to address policyholders’ changing needs, and so do their IT systems,” said Simon England, managing director and head of Accenture’s Insurance industry practice in the UK and Ireland. “I am delighted that we have been able to extend our successful application development and maintenance contract with RSA as this is a testimony to the business value Accenture has helped RSA create since 2003. The new arrangement will build on the work we have already done to further streamline RSA’s business processes and improve application design, building and testing.”
The initial agreement was extended in 2010 for three additional years through 2015, and has now been extended for five additional years.
The application outsourcing services provided to RSA are being delivered through
Accenture Property and Casualty Insurance Services
, a business service within Accenture’s Financial Services operating group that provides management consulting, technology and outsourcing services to property and casualty insurers. Its services are designed to help insurers achieve profitable growth through product innovation, enhanced customer interactions and reduced operating costs.
Accenture is a global management consulting, technology services and outsourcing company, with more than 266,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is
With a 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. RSA has major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe and has the capability to write business in around 140 countries. Focusing on general insurance, RSA has around 23,000 employees and, in 2012, its net written premiums were £8.4 billion.