- Enhanced violations processing services (VPS, and new interactive voice response (IVR) and Web services );
- Enhanced interactive voice response functionality for accepting violations credit card payments and for accepting automated clearinghouse (ACH) customer account payments;
- Enhanced interactive voice response functionality and new Web chat functionality for DMV customers;
- Enhanced automatic replenishment recalculation, violation, and V-Toll processing;
- Expand Delaware DMV Call Center services with phone system enhancements;
- Enhanced hardware and system platform for processing and disaster recovery as well as disaster recovery storage and network upgrades.
TransCore Awarded $30 Million, 3-Year Delaware Division Of Motor Vehicles Customer Service Center Technology Upgrade Contract
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