NTT America, a global IT infrastructure services provider and wholly-owned subsidiary of NTT Communications Corporation (NTT Com), the data, cloud and international communications business within NTT (NYSE: NTT), today announced the expansion of its NTel Ops automated infrastructure management service and the launch of MPLS-grade NTel VPN. NTel Ops delivers automated remote monitoring of NTT Communications’ Managed Private Networks, as well as third-party networks, and now a widely expanded range of IP-enabled communication devices. That expanded scope enables NTel Ops to support full IT outsourcing. With full-mesh network capability and QoS functionality, NTel VPN enables cost-effective and quick-to-install connectivity, backed by the management and remediation systems of NTel Ops.
NTel Ops Expands Device Management Scope
NTT America has expanded the range of devices covered by its NTel Ops automated infrastructure management service. NTT America launched NTel Ops in July 2012 with availability across both NTT Communications’ Managed Private Networks and the networks of providers that NTT America manages on behalf of enterprise clients. NTel Ops initially focused on driving autonomic-based remediation and operational efficiencies on network-type devices, such as routers that connect to NTT Communications’ global networks. In April 2013, NTT America expanded the capability of NTel Ops to include management of any type of device that is accessible via IP. This dramatic extension of hardware and software configuration items enables NTT America to provide full IT service management outsourcing via NTel Ops.NTel Ops leverages automated expert systems to proactively monitor and resolve incidents across a client’s global IT infrastructure, no matter how complex or heterogeneous, creating maximum operational efficiency and significant cost savings for the client. Common network problems are proactively detected and remediated autonomically, in minutes, without human intervention. Outcomes are consistent, predictable and free from human error. When a problem cannot be resolved without human intervention, the expert system automatically escalates the problem to the appropriate NTT America engineer. Within complex enterprise IT environments, correctly routed tickets decrease the mean time to repair (MTTR), support Service Level Agreements (SLAs), and help ensure 24X7X365 network uptime. NTT America’s NTel Ops Managed Service: Follows ITIL® best practices – NTel Ops managed service aligns with the Information Technology Infrastructure Library v3 (ITIL-v3) framework for service delivery and service support, and is tiered accordingly. Creates business value – NTel Ops relieves talented enterprise engineers from the burden of daily Level 1 and Level 2 network monitoring and management, giving them more time to provide value-added services. Delivers faster response – NTel Ops supports enterprise requirements for the highest levels of network performance by proactively detecting, escalating, and resolving incidents more quickly than in the traditional manual approach. Reduces Total Cost of Ownership (TCO) – NTel Ops enables companies to convert capital expenditures on management systems into operating expenditures on management services; decrease operating expenditures by eliminating human error and improving response time; and reduce technical training, and domestic and offshore labor costs for day-to-day network management through automation of business processes. Increases visibility with new portal – NTel Ops’ online management portal gives businesses a transparent, real-time view into the health of their IT environment, including reports measuring SLAs against objectives and other critical network utilization and performance reports. NTel VPN Powered by NTel Ops and Full Mesh NTel VPN is a managed global connectivity solution that provides flexible service design and centrally delivered, automated service transition and operations. Service design flexibility includes multiple connectivity types in 211 countries, fully managed or co-managed environments, and options to be a standalone network or coexist with MPLS as a backup and/or live network. The service’s MPLS-grade VPN with full-mesh capability avoids the configuration complexity of traditional IPSec VPN by dynamically setting up VPN tunnels. Powered by NTel Ops, NTel VPN applies this full mesh capability in a standardized format across the customer environment by leveraging automation to deliver zero-touch provisioning, automated monitoring and triage. Designed primarily for small- to medium-sized enterprise offices deployed in multiple geographies, NTel VPN delivers secure virtual private connections over the Internet in a standardized fashion. NTel Ops-backed monitoring and management provides the capability for quick troubleshooting and rapid problem resolution, and centralized deployment capabilities enable quick setup for new office/remote office scenarios. NTel VPN is an ideal connectivity service for companies that are involved in mergers and acquisitions (M&A) activities and therefore need to quickly add new offices to the corporate network; companies with many smaller, branch offices; and companies that utilize consultants who are only at certain locations for contracted periods of time and need to spin up/down quickly with MPLS-grade sites. Flexible design options can be tailored to enterprise requirements. When purchasing NTel VPN, IT decision makers will benefit from the automatic addition of NTel Ops which allows them to easily add more device management to the total IT services management scope at no extra cost. NTel VPN went live in January 2013 and has been officially available for service since June 2013. Supporting Quote “As part of the largest telecommunications company in the world, NTT America is committed to expanding the reach of ground-breaking automated expert systems available to NTel Ops customers and launching innovative services such as NTel VPN,” said Michael DeVito, Executive Vice President, Global Solutions, NTT America. “By expanding the device range of NTel Ops, we are now capable of driving a fuller suite of efficiencies in IT departments of varying sizes and operations; and NTel VPN is a cost-effective network connectivity solution that looks and feels just like a higher-grade MPLS solution, but is Internet-driven to reduce costs.”
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