Verint® Systems Inc
(NASDAQ: VRNT) today announced company and customer subject matter experts will present at several global conferences and online events over the next month. Key themes will span a variety of topics from gathering and truly understanding customer feedback, to effectively managing people, and capturing analytical data to enable better long-term decision making.
Building a Holistic Voice of the Customer Program
August 6; Verint Webcast
How do companies gather and understand the voice of the customer across multiple touch points? At 1 p.m. ET on August 6, Matt Wroblewski, director of market research at VWR International, and Nancy Porte, vice president, customer experience at Verint, will discuss how one global organization integrates customer feedback from multiple touch points, including customer service, technical support and the web with periodic relationship surveys to form a holistic Voice of the Customer (VoC) program to improve the customer experience. The webcast will explore managing the customer experience, measuring performance in order to make improvements, using the Net Promoter Score
(NPS) culture and processes to create value, and providing a VoC relationship view that displays the customer’s perception of the company across primary experience areas.
Shared Services & BPO Conference
August 14-15; Manila, Philippines
Harish Kelath—back-office practice leader, Verint Asia Pacific—will present “Performance Management – Building Operational Excellence and Effectiveness” at 11 a.m. PHT on August 14. Attendees will learn how organizations can use performance management techniques and technology for continuous improvement and to balance and optimize cost, quality and service. The session will discuss how the best use of people, work, technology and process can increase overall productivity and effectiveness, specifically focusing on the topics of personal productivity, improving skills and changing behavior, personal effectiveness and personal compliance to best practices, corporate and regulatory requirements.