This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

OpenText Acquires ICCM Solutions And Unveils New Process Application To Further Strengthen BPM Portfolio

Stocks in this article: OTEX

WATERLOO, Ontario, Aug. 1, 2013 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), announced yesterday that it has acquired its long-time BPM technology partner, ICCM Solutions – a leading provider of process applications based on the OpenText Business Process Management (BPM) platform. Based in Malmesbury, United Kingdom, ICCM Solutions has approximately 200 customers worldwide using its solutions, including two of the five largest service desks in the world.

By combining ICCM's expertise in delivering componentized applications with OpenText's leading BPM platform, OpenText is the market's first vendor to deliver a business process application framework that enables process components to be easily reused in BPM deployments. Leveraging a process application framework instead of coding allows for an accelerated delivery of new vertical and horizontal process-based applications within as little as 30-days. By relying on a library of reusable service components when deploying various process-based apps across the enterprise, customers can now predictably roll-out or improve existing services in 25% less time compared to the rigid packaged applications or traditional "blank slate" BPM approaches offered by competitors. With a faster deployment of Smart Process Applications, OpenText is helping its customers to rapidly meet their time-to-value and process improvement goals. 

Announcing OpenText Assure for IT Service Management (ITSM)

Leveraging industry best practices and ICCM's leadership in IT service management solutions, OpenText announces the immediate, global availability of OpenText Assure for ITSM, the latest process application developed specifically for IT service managers. This new application manages the entire IT services delivery process – from request and ticket generation, to research, analysis, issue resolution, and knowledge capture. OpenText Assure for ITSM provides superior process governance, customization, as well as quicker integration and development. Offering a rapid and predictable deployment, OpenText Assure for ITSM is equipped to deal with a broad range of service requests that vary in size and scope. Whether volume is low or high, OpenText Assure for ITSM is at the ready, able to accommodate up to tens of thousands of service requests on a daily basis.

"As an OpenText partner for over ten years, ICCM customers have enjoyed the power of OpenText's MBPM as the platform underneath ICCM's process application framework," said Muhi Majzoub, OpenText senior vice president, engineering. "ICCM's powerful Assure framework and applications for IT Service Management and HR services fit like a glove with our existing BPM solutions. By joining forces with ICCM, our joint customers will gain the best of both worlds, and OpenText will be able to further accelerate its delivery of new process applications that integrate our EIM portfolio. We are thrilled by this deal and welcome ICCM's employees and customers to OpenText." 

The out-of-box service components offered with OpenText Assure for ITSM provide a strong Information Technology Infrastructure Library (ITIL) based service delivery framework to help ensure your solution reflects industry best practices for IT service excellence. By integrating the service components of OpenText Assure for ITSM with OpenText's industry-leading MBPM platform, service management solutions are robust as well as agile.    

"IT service organizations are continuously faced with an increasing array of challenges: they are expected to provide an expanded range of application-based services to employees, combined with shrinking budgets and accelerated time-to-market expectations," said Nathaniel Palmer, editor of BPM.com and executive director of the Workflow Management Coalition. "IT Service Management (ITSM) has long been a logical target area for BPM, yet successful adoption has been held back by requiring customers to develop the associated processes, forms and reporting. Directly attacking this very issue, OpenText has made an important leap forward, with fully-built, out-of-the-box configurations that integrate seamlessly with OpenText's ECM and CEM portfolios. Assure offers a compelling example of how OpenText continues to establish itself as a leader in Smart Process Applications."

Availability

OpenText Assure and the new ITSM process application are available immediately directly through OpenText, as well as through its global partners.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Jim Cramer and Stephanie Link reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

Jim Cramer's protégé, David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
Try it NOW
Try it NOW
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

Jim Cramer's protégé, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,164.95 -251.90 -1.45%
S&P 500 1,994.99 -26.26 -1.30%
NASDAQ 4,635.24 -48.1670 -1.03%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs