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CALL INC. Streamlines Order And Invoice Management With Ariba

Every month, CALL INC. receives orders and over 250 invoices from its largest trading partner. And the company, which services the pharmaceutical industry through three subsidiaries, would manually validate and enter all of them into its accounting system. Not only was the process time consuming, it was costly.

“Ensuring prompt invoicing of our customers for completed work was difficult given that each invoice had to be compared against a master purchase order (PO) record,” recalls Carol McMorris, CALL INC’s controller. McMorris was convinced there had to be a way to streamline things and get paid faster. And she found one through Ariba, an SAP Company.

CALL INC. had been using the Ariba® Network to manage purchase orders and invoices with a key customer. Then McMorris found out that she could connect Intuit QuickBooks - the company’s accounting system - to the network. And everything changed.

Using the Ariba Integration Connector, powered by Dell Boomi, CALL INC. was able to completely integrate POs, invoices and order confirmations between the Ariba Network and QuickBooks and drive game-changing improvements in efficiency and overall business performance.

“We have been able to save time by eliminating at least three of the steps currently required to submit invoices, speeding the internal invoice processing cycle and helping us get paid faster,” McMorris said. “We have also been able to achieve greater efficiencies through the elimination of manual paperwork, reduction in errors, and by receiving immediate notification of any discrepancies, which are more easily resolved.”

And CALL, INC. was able to get the solution in place in less than 3 weeks with almost no internal IT resources.

“In the past, integration has been a complex and costly process involving additional hardware, installed software and lengthy managed service engagements,” said Joe Fox, Vice President, Marketing and Strategy, Ariba. “Our integration connectors are specifically designed to remove these barriers and make it easy for companies like CALL INC to quickly connect to the Ariba Network and fully automate their customer transactions and collaborations directly from their preferred ERP and accounting systems.”

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