Absolute Insight for a Comprehensive View of Customer IT Environments
July 30, 2013
Absolute® Software Corporation
(TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets, and smartphones, today announced the launch of
, a comprehensive web-based remote monitoring, security, and management solution for managed service providers (MSPs).
With Absolute Insight, MSPs have a complete view of each IT asset in all customer deployments, including relationships and dependencies within the organization based on information from hardware, software, active directory, HR, procurement, and other data sources. Using a cloud-based console, MSPs have the ability to remotely track, secure, and manage IT environments on behalf of their customers.
Absolute Insight is based on two web-based reporting portals - the Technician Portal which MSPs use for a complete view of all customer assets under management, and the Customer Portal which provides MSP customers with visibility into the security and management of their individual environments. Along with extensive reporting and visibility, users can provide clients with superior service including audit and compliance reports, proactive alerting for suspicious activity, lease completion information, and expiring warranties which allow IT to react and mitigate any potential security issue.
"Absolute Insight provides a complete IT management solution for managed service providers. It is a market first solution designed to meet the increasing needs of MSPs to remotely track, manage, secure, and service end-customer assets," said
Vice President, Services at Absolute Software. "With our Absolute persistence technology, we can take cross-platform IT management to the next level by providing MSPs with reliable access to critical data that can help them better manage and secure each of their customer's deployments."
Absolute persistence technology
, Absolute Insight provides MSPs with a persistent connection to each device in their customers' deployments. This ensures an automatic reinstallation of the security and management software agents even if the firmware is flashed, the device is re-imaged, the hard drive is replaced, or if a tablet or smartphone is wiped clean to factory settings. This allows MSP administrators to secure and manage each device regardless of user or location.
"Absolute Insight strengthens Evry One's market offering - it improves our service level, giving us a distinct advantage over other MSPs," said
, Manager, Client Center at
EVRY One Outsourcing Services. "We have one-click access to numerous reports with a variety of information including hardware, software, anti-malware, encryption, call history, missing devices, lease, and warranty. Having a 360 degree service desk view of our assets is a huge value. Providing our customers with real-time access to their managed devices gives them peace of mind."