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ServiceSource Announces Multi-million Dollar Investment In First Sales Delivery Center In Japan

ServiceSource® (Nasdaq: SREV), the global leader in recurring revenue management, today announced plans to expand its global operations footprint with the opening of a new sales delivery center in Japan. ServiceSource expects to create over 150 jobs by 2015, harnessing local talent to drive recurring revenue for high-profile technology clients across the region.

Located in the Aoyama area of Tokyo, the strategic sales center will open in August with a staff of thirty professionals, serving leading technology clients such as Red Hat and Polycom. The center is expected to grow rapidly with sustained expansion as ServiceSource focuses on the Japanese market. The sales center will be led by industry expert Keni Muto, Japan Country Manager. With over ten years experience in management consultancy in Japan he will lead regional growth, including attracting, developing and investing in local talent.

Commenting on his appointment Muto observed, “Given that Japan is the second largest IT market in the world, our sales center will offer specialized, in-country expertise to tap this rapidly growing market. Today’s announcement is good news for our customers not only in Asia-Pacific and Japan, but globally. By opening this new center, ServiceSource will be ideally positioned to drive recurring revenue strategies for all our clients – enabling us to continue investing in the region and in the local workforce.”

Martin Moran, SVP and Managing Director of International, ServiceSource commented, “We have seen consistent double digit growth in our Japanese business, which represents around twenty per cent of our Asia-Pacific and Japan business. To date, we have been servicing our Japanese clients from our Singapore sales center. With this growing demand, we believe the time is right to provide more localized services.”

Moran added, “We know that the Japanese market is receptive to innovative companies and our aim is to help customers grow their recurring businesses not only through our managed services model but also through Renew OnDemand, the only cloud application built specifically to grow recurring revenue. Renew OnDemand is built for the language and currency requirements of the Japanese market. Japan is advanced in the area of recurring revenue, having renewal rates that are generally seven to ten percent higher than the rest of Asia. We are confident that this region will become the leading light in the industry and a measure of best practice.”

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