Sprint (NYSE: S) has been recognized as an “Enterprise Trusted Advisor” within the new Nemertes Enterprise Trusted Advisor ™ program, among an elite group of 12 vendors and service providers.
According to Nemertes, “IT leaders don’t even develop a strategy without reviewing it with their trusted advisors first, or having them at the table helping to develop it.” Sprint achieved strong rankings in each of the core characteristics that are crucial to becoming and maintaining trusted advisor status with enterprises: expertise, credibility, contact management, character and enlightenment.
Nemertes’ annual Enterprise Trusted Advisor program provides insight based on nearly 1,100 interviews and surveys from IT decision-makers and influencers about their relationships with technology vendors and service providers. The report addresses the characteristics and expectations of “trusted advisors,” as rated by the IT professionals. Based on this research, Nemertes has named 12 providers Enterprise Trusted Advisors, among the 135 vendors evaluated.
“With the move from Information Technology to Enterprise Technology, IT leaders depend heavily on advice and collaboration from the partners they consider trusted advisors,” says Robin Gareiss, executive vice president and founder – Nemertes Research. “Vendors can earn this prestigious designation only by fostering the characteristics that are vital to becoming trusted advisors, and by receiving top ratings from their customers. Sprint achieved scores greater than 8.0 in all five characteristic ratings, and IT leaders called out Sprint’s customer service and pricing as key benefits.”For more information about Nemertes’ program and Sprint’s designation, review this summary. “The exceptional feedback from our customers helped us achieve a Trusted Advisor designation, which puts Sprint in the strongest position compared to our direct competitors,” said John Dupree, senior vice president of sales – Sprint. “However, the competitive landscape is broadening and Sprint is pleased to be in excellent company within this elite but varied group of technology vendors and service providers. Customers rely on our expertise, proven innovation and customized approach to solving their business challenges through a single global account team that understands converged, cloud and mobility solutions. They view us as an extension of their teams as they strategically shift towards a ‘new enterprise’ and become trusted advisors internally.”