HeadlandHeadland ( www.headland.com.au) has a rich history of more than 60 years of supplying metal working machinery equipment to the manufacturing and engineering sectors within Australia and New Zealand. Headland turned to NetSuite OneWorld in 2011 to improve business efficiency and streamline workflows using a rich, cloud-based ERP solution that provides a single comprehensive view of its business, while enabling the company to grow by supporting multi-currency conversion capabilities. Headland is using NetSuite OneWorld in eight different currencies in two countries for financials, inventory management, fulfilment, CRM, process workflow, project costing and reporting, as well as other core processes. As part of the solution, Headland developed its own service management system ( www.nextservicesoftware.com) within NetSuite, which uses a mobile application to view active tasks, record travel time and status per service technician, enabling its schedulers to view if technicians are in transit or on site."NetSuite has really helped us to increase the utilisation and efficiency of our engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work," said Lucas Vear, CFO of Headland. "They now also have complete visibility of our customers in real-time, enabling them to be better prepared and better able to service customer requirements."
Australian Manufacturers Move To NetSuite Cloud
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