- NICE IEX Workforce Management helps to forecast staffing needs, schedule agents, and effectively manage daily changes in Sky's complex multi-site, multi-skilled call center environment;
- NICE Real-Time Activity Monitoring provides visibility into employee desktop activities, identifying process inefficiencies as well as best practices for improving productivity.
- Silver Lining Solutions' Optimizer highlights skill gaps at an individual level, allowing Sky to create personalized training plans for each employee;
- Silver Lining Solutions' Planner enables the automatic scheduling and management of these training plans for individual employees based on performance.
Sky Selects NICE To Enhance Customer Experience And Operational Efficiency
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