This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

InContact Webinar Series Looks At Customer Service - Reinvented

SALT LAKE CITY, July 22, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a three-part webinar series featuring leading industry analysts that will explore customer service – reinvented.


The forthcoming webinar series features analysts from leading research firms Forrester Research, Ovum, and Aberdeen Group. Contact center professionals can expect to learn valuable insights about how to adapt to new customer expectations by providing them with multiple touch points, and scale to support those multiple channels.

More details and registration on the series, which will kick off on July 31, can be found here.

Are You Delighting or Disappointing Your Customers? How to Map Your Customer Experience July 31, 20131pm ET Speaker: Jonathan Browne, Senior Analyst, Forrester Research, Inc.

Differentiate Your Organization through the Multi-Channel Customer Journey August 28, 20131pm ET Speaker: Aphrodite Brinsmead, Senior Analyst, Customer Interaction, Ovum

Delight Your Customers in Your Contact Center September 251pm ET Speaker: Omer Minkara, Senior Research Analyst, Contact Center and Customer Experience Management, Aberdeen Group

"Contact Centers that want a competitive advantage need to understand that customer service needs to be reinvented. Brand loyalty is a thing of the past. Customers will go with the company that can provide them with the type of service they want, through the channel they want, when they want it," said Mariann McDonough, CMO of inContact.

The series is designed for executives and contact center managers who want to understand the changing landscape of customer service. The webinars are open to registrants as a series or individually, and each can be viewed as a replay presentation after the live event.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,719.92 -78.57 -0.44%
S&P 500 2,080.41 -9.70 -0.46%
NASDAQ 5,108.6660 -18.8590 -0.37%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs