RICHMOND, Va., July 17, 2013 /PRNewswire/ -- Dominion Virginia Power's eBill customers have begun receiving a fresh, easier-to-read electronic bill notification. The enhanced look will make it easier to find the bill amount and provide access to other important information on topics such as conserving energy, preparing for storms and staying safe. (Note to editors: An example of the new notification is available online: http://www.dom.com/dominion-virginia-power/customer-service/images/email-sample.jpg )
"Nearly 800,000 of our customers receive their bills electronically because they like the convenience, around-the-clock access, environmental benefits and peace of mind," said Gianna C. Clark, vice president, customer service operations. "We listened to our customers in redesigning our email notification and encourage more customers to make the switch. As we say, using paperless billing is 'Fast. Easy. Done!' "
eBill is another way for customers to have a faster, more secure and convenient way of doing business with the company. Customers receive an at-a-glance account summary and may make free same-day payments from their checking accounts by going to www.dom.com. Payments can even be credited the same day if done before 10 p.m. Customers may also view 12 months of their bill history by signing into their online account.The company is currently offering incentives to customers who sign up for eBill. Customers that enroll in eBill automatically qualify for prizes including a vacation package and gift cards. It's easy to find out more about eBill and sign up online at: https://www.dom.com/find-it-fast/payment-options/paperless-billing.jsp The new eBill notification is part of Dominion's initiative to allow customers to do business when it is convenient for them. Other basic transactions also can be performed electronically. More than three million transactions were handled through the automated phone system last year and that number is expected to increase this year.