- RSA released the findings of a SANS Institute research survey on help desk security and privacy.
- Respondents included more than 900 IT professionals worldwide from a variety of industries including government, finance, education, healthcare, IT and telecommunications
- 69% of respondents cite social engineering as biggest threat to help desk security while nearly 27% surveyed report having weak help desk security policies
- 43% of respondents do not take the cost of a security incident into account when establishing their help desk budget; rather help desk budgets are determined by the number of users.
Weak Help Desk Security Traced To Lack Of Training, Loose Processes And Too Much "Helpfulness"
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