Ball State University students are mastering business communications software created by Indianapolis-based Interactive Intelligence Group Inc. (Nasdaq: ININ) that should enhance their skill sets for jobs in today’s global economy.
Graduate students enrolled in the first Interaction Center Certified Associate (ICCA) training program are learning how to manage the Interactive Intelligence all-in-one IP communications software suite,
Customer Interaction Center
(CIC). CIC is used by more than 5,000 companies worldwide to enhance their customers’ service experience.
The university is offering the newly developed program through its
Center for Information and Communication Sciences
(CICS) as part of its Advanced Networking – Unified Communications course. Interactive Intelligence is providing both the software and hardware for the program’s lab environment.
The program includes theoretical and hands-on lab courses that teach students aspects of managing, administering and using CIC, including the following:
- Creating users, roles and workgroups.
- Creating automated attendant menus and queues.
- Configuring stations and running reports.
- Performing SIP troubleshooting.
- Using CIC’s supervisory and client applications.
Graduates of the training program will be qualified to take an exam that will certify them to work with CIC. Students who pass the exam receive the ICCA designation, which validates them as having the necessary skills to function as contact center managers, supervisors and administrators who support CIC.
“We developed this curriculum in collaboration with Ball State to create more job opportunities within the high-tech industry both here in Indiana and around the globe,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “With our own staff of 1,500-plus employees, along with our more than 5,000 customers and 350 reseller partners worldwide, ICCA-designated graduates will not only have more job opportunities, but will enter the job market with a highly sought after credential that will give them a distinct competitive advantage.”