CA Technologies (NASDAQ: CA) today announced the latest release of CA Nimsoft Service Desk (NSD), the transformational, SaaS-based ITSM solution that empowers organizations to respond more quickly and cost-efficiently than ever to the relentlessly growing demands of business users.
This latest release facilitates the kind of true IT transformation customers need to achieve as part of their broader quest for IT-enabled business agility through three key new capabilities:
- Self-service/cloud automation. With CA NSD, IT organizations can quickly and easily implement Web services that automatically trigger activation, de-activation and/or modification of resources such as compute capacity or applications running in the enterprise data center or in the public cloud based on appropriate policies and approvals. This reduces operational cost and accelerates fulfillment of requests from the business by eliminating the need for manual action by IT staff.
- Easy integration with complementary solutions. New Web services capabilities in CA NSD can dramatically simplify integration with other potential components of an enterprise ITSM environment—such as other third-party service desks including Cisco Smarts and SAP Solution Manager and enterprise solutions such as and CA LISA® Release Automation. Advanced “click and go” integration enables IT organizations to build and evolve end-to-end service management processes directly through the administrator interface. This helps ensure fulfillment of business requirements and support execution of ITIL best practices.
- Enhanced mobility. CA NSD delivers a progressive mobile experience that empowers consumers of IT services to create incidents, manage tickets, monitor approvals and view critical service communications information anytime or anywhere from any device. This rich mobile functionality includes geographic location and the ability to leverage native phone capabilities such as GPS and the camera, and optimizes responsiveness to end-user needs.
DecisionOne Corporation, an MSP leader with clients ranging from United Airlines to the U.S. Department of Defense, selected CA NSD as its strategic service desk platform after an extensive evaluation of competing products, including ServiceNow, Astea and Sapphire.