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Video Release -- Compuware Study Finds 64% Of CIOs Cite Poor End-User Experience As Biggest Management Concern With Cloud Computing

The study also revealed that companies are increasingly leveraging the cloud to deliver business-critical applications, such as e-commerce, which was the most commonly used cloud service; 81% of CIOs are either already using cloud-based ecommerce platforms or are planning to within the next 12 months. However, despite the business critical nature of these cloud applications, 73% of companies are still using outdated methods to track and manage application performance. In fact, the most common metric used to track application performance in the cloud is simple availability or uptime, rather than more granular end-user metrics such as response time, page rendering time and user interactivity time.

"The cloud is increasingly being used to deliver business-critical applications, so it is quite shocking that most companies are just waiting for problems to occur and then firefighting," said Thomas Mendel, Managing Director at Research In Action. "The fact is that most traditional monitoring tools simply don't work in the cloud. Effectively monitoring and managing modern cloud-based applications and services requires a new approach designed to work in today's complex, hybrid and dynamic environments. Failure to do so could have a hugely detrimental impact on reputation, customer loyalty and revenues."

Download the complete survey report here.

View the YouTube video of Thomas Mendel discussing the survey, here.

Methodology: Compuware APM commissioned Research in Action, an independent research company, to conduct a study examining IT project and investment priorities for 2013. In December 2012, Research in Action interviewed 468 IT decision makers from large and mid-sized enterprises from a range of industries across the U.S., Asia and Europe.

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today's most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 4,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

Compuware is recognized as a leader in the "Magic Quadrant for Application Performance Monitoring" report. To read more about Compuware's leadership in the APM market, click here.

Follow Compuware APM on:

Compuware Corporation

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com .

CONTACT: Press Contact
         
         Kayla Siefker, Senior Public Relations Manager,
         Compuware APM Business Unit,
         kayla.siefker@compuware.com, 313-227-1402
         
         Jackie Lucas, Warner Communications,
         978-526-1960, Jackie@warnerpr.com
         
         For Sales and Marketing Information
         
         Compuware Corporation,
         One Campus Martius, Detroit, MI 48226,
         800-521-9353, http://www.compuware.com

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