This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Lawsuit Filed By Hagens Berman Against Ford Motor Co. Alleging MyFord Touch System Defective

Hagens Berman Sobol Shapiro LLP, a national consumer-protection law firm, today filed a proposed class-action lawsuit alleging that Ford Motor Company’s (NYSE:F) MyFord Touch, MyLincoln Touch and MyMercury Touch touchscreen systems are defective, often freezing, failing to respond to voice and touch commands and failing to connect to mobile phones.

The 41-page complaint, filed in the U.S. District Court for Central California, includes a long litany of problems with the system, and details Ford’s failed attempts at correcting the system through system updates and other fixes.

Owners of Ford, Lincoln or Mercury vehicles with the MyFord Touch, MyLincoln Touch or MyMercury Touch systems can contact a Hagens Berman attorney to discuss the case by calling (206) 623-7292 or by emailing MyFordTouch@hbsslaw.com.

The systems, introduced by Ford in 2011, promised owners of Ford, Lincoln and Mercury vehicles with the ability to seamlessly operate audio controls, use a GPS navigation system, control climate systems and operate a Bluetooth-enabled device through the system.

“In theory, MyFord Touch is a brilliant idea and worth the premium that Ford charged its customers for the system,” said Steve Berman, managing partner of Hagens Berman and one of the attorneys who filed the lawsuit. “In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst.”

According to the suit, the system fails even while controlling crucial vehicle functions, such as the defroster and rear-view camera, which are controlled through the system, putting drivers and passengers at risk.

The complaint also calls out consumer complaints involving the vehicles’ GPS navigation system. According to the complaint, the touchscreen will turn off, turn back on with a message saying it is “performing scheduled maintenance” leaving the driver without any directional guidance.

The lawsuit claims that Ford has demonstrated it is aware of the problem, having issued several technical service bulletins and software updates. In addition, the complaint documents a number of consumer complaints in the National Highway Traffic Safety Administration’s database, all detailing issues with the touchscreen system.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,055.87 -116.81 -0.68%
S&P 500 1,982.77 -11.52 -0.58%
NASDAQ 4,508.6880 -19.0010 -0.42%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs