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Ideal Software Systems Selects EarthLink Hosted Voice To Enhance Customer Service And Improve Employee Productivity

ATLANTA, July 15, 2013 /PRNewswire/ -- EarthLink, Inc. (NASDAQ: ELNK), a leading IT and communications provider, today announced that Ideal Software Systems, Inc., a Mississippi-based developer of integrated hardware and software systems and e-commerce solutions for the family entertainment and financial industries, selected EarthLink Completeā„¢ Hosted Voice for a fully-integrated Voice-over-IP system that enables the company to better serve its worldwide clientele with a more efficient operation.

As a 24/7 organization, Ideal Software needs to quickly respond to its global clientele and provide a superior customer experience during and after business hours. "We needed a solution that would streamline our call routing for 24-hour support with a single access number for customers," said Jason Ethridge, IT Manager, Ideal Software Systems. "We are focused on improving our service to customers and positioning the company for future growth with an expandable, upgradable platform."

In searching for a new communications partner, Ideal Software Systems focused on a cost/benefit analysis. EarthLink's Hosted Voice's Quality of Service (QoS) stood out. In addition, by selecting a Hosted IP PBX solution, Ideal Software eliminated the cost of purchasing a physical PBX system and paying for future upgrades,

Added David Goldman, Founder and President of Ideal Software Systems, "Serving and supporting our customers are our highest priorities at Ideal Software Systems. The EarthLink Complete Hosted Voice system gives us the flexibility and reliability to meet their needs in a 24/7 business environment."

Ideal's new unified Hosted Voice VoIP phone system is also feature-rich. Simultaneous ring and other features route calls to staff mobile phones after hours and allow for more efficient communications with remote developers and home office workers, and the 'soft phone' feature transforms employees' laptops into a virtual extension of their office phones.

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