This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Frost & Sullivan Lauds Interactive Intelligence For Product Leadership In The South African Hosted Contact Centre Market

Stocks in this article: ININ

CAPE TOWN, South Africa, July 15, 2013 /PRNewswire/ -- Based on its recent research on the hosted contact centre market, Frost & Sullivan presents Interactive Intelligence with the 2013 South African Frost & Sullivan Award for Product Leadership. The company has leveraged its global pedigree, unmatched range of product functionality, and highly innovative solutions set to become a trusted partner for enterprises in the hosted contact centre space.

Interactive Intelligence's world-class contact centre platform offers customers access to a full suite of multi-channel contact centre, unified communications, and business process automation features. The company's product functionality is the most comprehensive in the market, with its competitors typically having to rely on third-party solutions for extra functionality.

"To address customer challenges stemming from South Africa's bandwidth constraints and the resulting hesitation in adopting hosted contact centres, Interactive Intelligence has developed different deployment models for South African customers," noted Frost & Sullivan Information & Communication Technologies Industry Analyst Ishe Zingoni. "Under its unique, configurable 'Local Control' model, customers can opt to deploy the hardware device on their premises as opposed to a fully hosted service. This allows voice traffic, recordings and other sensitive data to remain on the premises while call control and other intelligence software reside in a hosted environment. Since voice traffic is bandwidth-intensive, this model enables bandwidth optimisation, and hence cost control."

Another key source of customer value addition for Interactive Intelligence lies in the ability of its solutions to easily integrate with existing systems. This is because the company's products are based on open standards SIP and soft-based solutions. Since the company strives to be ahead of its peers, 90 per cent of its products are cloud-ready, and all newer modules are ready for both cloud and premise setting.

"Interactive Intelligence offers a clear migration path for contact centres, where they could start off in the cloud and move to the premise environment when ready, without suffering disruptions or data losses," observed Zingoni. "Interactive Intelligence is one of the few companies in the market offering both cloud and premise systems, and a seamless migration between the two. It also offers integration with social media and extension onto mobile platforms as both channels are gaining prominence in South Africa as contact channels."

According to Frost & Sullivan research, there is currently a strong market perception that Interactive Intelligence's solutions were truly meant for the hosted environment, as opposed to its rivals' rigid, un-adaptable product sets. This has aided the company in quickly supplanting established players. Interactive Intelligence also has a reputation for quality, reliability and security of its solutions through its multi-instance hosting architecture.

1 of 3

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs