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EyeMed Vision Care, the nation’s fastest-growing vision benefits company and part of Luxottica (NYSE: LUX), a leader in vision care and eyewear, announced that their Customer Care Center recently earned the distinction as a Certified Center of Excellence for the fourth consecutive year by BenchmarkPortal, a global leader in contact center benchmarking, certification, training and consulting.
“The certification of EyeMed is a direct result of its leadership’s commitment to balancing cost–effective solutions with best-in-class service performance,” said Bruce Belfiore, CEO of BenchmarkPortal. “It is an achievement of distinction.”
BenchmarkPortal is internationally recognized as the premier research and educational organization for customer contact center best practices and grants awards to contact centers that demonstrate best-in-class performance on 22 cost-related and quality-related metrics measured against industry peers. The Certified Center of Excellence accolade, one of the most prestigious awards in the customer service and support industry, is bestowed upon call centers that rank in the top 10 percent of all call centers surveyed. EyeMed Vision Care’s call center ranked in the top 10 of call centers of the same size.
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. The EyeMed Customer Care Center is recognized for meeting or exceeding all 11 of the efficiency metrics. They scored incredibly high in agent satisfaction citing that EyeMed associates feel they can grow with the company and give back to the community, stemming from a leadership team that walks the talk.
“Through our continued dedication to service excellence, quality and effectiveness, our Customer Care Center delivers everyday amazing experiences to our members and providers,” expressed Gibson Peters, Vice President, EyeMed Operations and Administration. “Being awarded this certification for the fourth consecutive year acknowledges and affirms our commitment to our customers.”