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Diverse Companies See Business Improvements By Managing Time And Attendance With Ultimate Software’s UltiPro

Ultimate Software (Nasdaq: ULTI), a leading cloud provider of people management solutions, announced today that Octapharma Plasma, ESL Federal Credit Union, and Athletico are creating business value and driving efficiencies by effectively managing their complex time and attendance needs with the UltiPro solution.

Nearly every organization with hourly employees needs the ability to simply, accurately, and efficiently track and manage time and attendance, yet many payroll and HR professionals face a range of challenges such as:

  • Relying on disparate systems and spreadsheets that don’t provide the depth of functionality and flexibility needed to manage complexities and unique business requirements
  • Limited reporting capabilities, which results in outdated, inaccurate, or incomplete information as well as manual reconciliation
  • Errors and low rates of user adoption due to complex navigation and confusion on how the systems work

Octapharma Plasma, a U.S.-based subsidiary of Octapharma AG, one of the world’s largest manufacturers of plasma products, faced unique internal procedures and calculations related to overtime, shift changes, unions, and dispersed locations. Previously, the company used multiple systems, including a payroll service bureau, to manage its 2,800 employees, but its HR, payroll, and benefits teams experienced too many restrictions to effectively handle increasing expansion. To elevate its HCM operations, Octapharma went live with UltiPro in 2012.

“Previously, we relied on very labor-intensive methods, such as manual data entry, to collect time and attendance information. With 2,800 employees, and hundreds more being added on a frequent basis, we had to have time and attendance functionality that is both powerful and easy to use,” said Aurora Smith, payroll supervisor at Octapharma Plasma. “ UltiPro automates the scope of our time collection and gives us comprehensive capabilities for scheduling, time and attendance, and leave management. In addition to eliminating errors and the risk of abuses, we are streamlining payroll processes, reducing payroll expenditures, and improving compliance. Plus, UltiPro never requires the purge of historical data, so our employees can quickly view their complete attendance history—whether it’s weekly, monthly, or yearly.”

Headquartered in Rochester, NY, ESL Federal Credit Union is a full-service financial institution with $4.3 billion in assets and 310,000 members worldwide. Previously, ESL was using paper timesheets and a payroll service bureau to handle time management for its employees, but the HR/payroll team had limited functionality, which prevented optimal efficiency.

“We had outdated, manual processes as well as poor customer service with a service bureau, and it was very difficult for us to generate meaningful reports. We wanted to do so much more, but there were so many restrictions. Making the switch to UltiPro in 2005 was the best decision we could have made for our organization,” said Julia Cialini, payroll administrator at ESL Federal Credit Union. “ Our reporting capabilities with UltiPro are incredible, and now we have much higher levels of visibility and flexibility. We recently used UltiPro Business Intelligence to evaluate the processes for time and attendance at our 19 branches, such as overall costs, budgets, and hours used, and as a result of the analytics, we have strengthened our business.”

With UltiPro, employees at ESL also can access their personal profiles, leave balances, and pay history without needing assistance from HR. Employees can clock in and out with electronic time cards or submit their hours at any time in any place via UltiPro’s cloud connectivity. In addition, employees have a convenient visual display of past, present, and future work schedules; real-time notifications of schedule changes; and details such as hours worked and pay amount. “Our employees like UltiPro as well, especially the quick access and the detailed visibility into their personal data. The time savings is immense because we have reduced so much administration,” said Cialini.

Also managing time and attendance for its dispersed workforce, Athletico is a Chicago-based leader in outpatient orthopedic rehabilitation with almost 100 locations and over 1,300 employees. Company leadership realized that the organization needed sophisticated technology that would handle HR activities better, faster, with fewer resources, and without the burden of managing software. To more effectively manage its rapid growth while controlling costs, Athletico went live on UltiPro in 2007 for its range of HCM features, including UltiPro Time and Attendance.

“UltiPro’s time and attendance capabilities have allowed us to automate 500 to 1,000 changes per week related to time and attendance information, streamline the time management process, and improve the integrity of our data,” said Kathy Yates, payroll manager at Athletico. “Managers also receive alerts that notify them when a process is due or is late. UltiPro also has been easy to learn for employees, managers, and executives who have core positions dealing with patient care and who typically don’t use computers throughout the day. As a result, we have seen a high adoption rate of the technology, and now HR is focusing on strategic initiatives and keeping administrative costs low.”

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