Verint® Systems Inc. (NASDAQ: VRNT) today announced that it is further expanding its customer footprint in the financial services sector as institutions around the world continue to deploy its Actionable Intelligence ® solutions to improve enterprise performance and make the world a safer place.
Verint brings a wealth of technology innovation and experience to the broad-reaching financial services industry through advanced security and enterprise intelligence technology, vertical-focused solutions and subject matter expertise. Today, some 90 percent of global Fortune 500 finance organizations count on Verint solutions to help drive their security, workforce optimization and customer experience initiatives.
More than ever, financial institutions face increasing security concerns, rapidly changing regulatory and financial compliance requirements, and a host of other new challenges. As a result, they are continuing to invest in solutions that enable the collection and analysis of Big Data to help enable more secure environments, mitigate risk, and meet the expectations and requirements of their customers.
In these environments, vast amounts of structured and unstructured information flows though organizations every day. Verint helps them Make Big Data Actionable ™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text—in order to make more informed and effective business decisions. From physical security protection—such as bank branches and ATMs—to trading rooms, contact center, back-office and customer experience operations, Verint solutions are helping enhance security, reduce risk, support compliance requirements and build customer loyalty.Making Big Data Actionable in Customer Experience Operations Today’s financial institutions are investing in customer-centric workforce optimization (WFO) solutions to enable more efficient operations, create more loyal customers and drive more profitable business outcomes. To do so, they count on Verint software to help their branch bank, back-office, and contact center and customer experience operations excel amid stringent regulations—particularly around maintaining the privacy of customer data—consolidation pressures and the need to maximize staffing resources.
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