California American Water announced today that the company’s 2012 Consumer Confidence Reports (water quality reports) are now accessible to customers through its Facebook page at
The annual Consumer Confidence Report is a performance measure of water quality supplied by California American Water against the compliance standards established by the United States Environmental Protection Agency and the California Department of Public Health. The report describes local drinking water sources, tests results conducted on the water and the substances detected as well as their levels. Commonly asked questions and the answers concerning local drinking water are also included in the report.
In January 2013, the EPA announced that water utilities had the option to inform customers of their Consumer Confidence Report’s availability at a specific website address as opposed to printing and sending it as a direct mailing or bill insert. The California Department of Public Health adopted the EPA’s ruling on CCRs and California American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports. As a result, the reports will not be printed and mailed to all customers as in previous years. Customers may also find their specific report on the California American Water website at
Printed copies of the report will be available to customers who cannot – or do not wish to – access it online. Customers can call the company’s 24-hour customer service center at 1-888-237-1333 to request a printed copy of their district’s report.
New delivery methods support the water industry’s commitment to ongoing environmental quality and do not minimize the importance of the annual report to customers, according to California American Water President Rob MacLean
“We are pleased to report that the water supplied to our customers is of higher quality than required by state and federal drinking water standards,” MacLean said. “Our team of water quality and operations professionals works hard each and every day to ensure the highest quality water and service to our customers. These annual results are a testament to their dedication and we encourage our customers to familiarize themselves with the information in these reports.”