Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Community Bank – Wheaton/Glen Ellyn, based in Glen Ellyn, Ill., has selected the DNA™ account processing platform from Open Solutions, now part of Fiserv, to better serve its 29,000 customers. The $355 million asset bank cited the platform’s tightly integrated complementary solutions, customer-centric architecture and strong business intelligence tools as factors that will help the bank increase efficiency and provide customers with more relevant products.
“We were looking for a platform that could match our commitment to relationship banking and quality service and we found what we were looking for in DNA,” said Scott Hamer, president and Chief Executive Officer, Community Bank – Wheaton/Glen Ellyn. “The platform’s open architecture will enable us to easily integrate complementary solutions from Fiserv, third-parties and developers of DNAapps™ to create a unified banking platform built around the customer. We’ll gain a comprehensive view of our relationships across channels and products for increased efficiency and deeper, more meaningful interactions.”
Recognized by industry leading analysts for its best-in-class technology, user experience and breadth of functionality, DNA from Fiserv is the first open, relationship-centered core banking platform built for global collaboration. The platform employs a real-time, relational data model designed around the person, not the transaction, so that Community Bank – Wheaton/Glen Ellyn staff can securely view complete profiles of their retail and commercial customers by person, product or account. Integrated CRM and business intelligence tools help bank staff offer relevant products and services during the onboarding process and throughout each customer interaction.
With the platform’s open .NET architecture, Community Bank – Wheaton/Glen Ellyn can easily enhance DNA with solutions from Fiserv and third-party partners. The bank will also have access to the DNAcreator™ development toolkit, which allows bank IT professionals to create and sell custom core extensions called DNAapps to other financial institutions via the DNAappstore™. DNAappstore is the first online marketplace for core innovation and global collaboration, creating the potential for additional revenue for the bank through shared custom applications.
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