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Support.com And Technology Services Industry Association (TSIA) To Present Webinar "Reinvent Customer Experience With Tech Support Services" On July 18th At 11:00 AM (PDT)

REDWOOD CITY, Calif., July 9, 2013 (GLOBE NEWSWIRE) -- Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present with Technology Services Industry Association (TSIA) a free webinar, " Reinvent Customer Experience with Technology Services ," on July 18, 2013 at 11 AM PT / 2 PM ET. Presenting for Support.com is James Morehead, Vice President, Product Management and Corporate Marketing, and John Ragsdale, Vice President of Technology and Social Research, TSIA.

Technology has become an indispensable and permanent fixture in our daily lives. Consumers depend on technology for securing and automating their homes, educating their children, being entertained, and even monitoring their health. Business users rely on technology for every facet of their corporate lives. Many customers, however, lack the technical skills or time to successfully set up new devices or overcome technology challenges.

" Differentiating the Customer Experience with Exceptional Technical Support Services ," an IDC Vendor Spotlight sponsored by Support.com notes that "Increasingly, technology — in terms of the actual product and service as well as during the delivery of support — determines the customer experience. Technical support is a major touch point between a company and its consumer; as such, it can be one of the most significant factors that make or break the customer experience." When customers reach out for technology support it is a moment of truth and a strategic opportunity for companies to take customer experience to the next level.  In this live, 30-minute webinar, James Morehead and John Ragsdale will share best-practices and case studies on how leading brands are using technology support services to differentiate the customer experience:

  • Why technology support is a strategic imperative for more companies than ever before.
  • Strategies for impacting customer experience across the spectrum of technology support.
  • How to combine basic and premium technology support offerings to reduce costs, enhance the customer experience and even create new revenue streams.

For more information or to register for this webinar please click here.

About Support.com

Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com .

The Support.com, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=11893   

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. Visit TSIA at www.tsia.com , follow TSIA on Twitter @TSIACommunity, or like TSIA on Facebook.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers .

Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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