Health Net of California, Inc., a wholly owned subsidiary of Health Net, Inc. (NYSE: HNT), today announced that on May 3, 2013, Health Net became aware that some California member identification cards inadvertently were mailed to members’ former addresses. Health Net has been diligently investigating the issue and is working closely with the California Department of Health Care Services (DHCS) on this matter.
The mailings occurred in April and May 2013, as part of a program transition of Health Net members to the Health Net Medi-Cal program. The information on the identification cards did not contain financial or medical information; however, the identification cards did contain the member’s name, identification number and the name of the primary care physician. Health Net believes that the programming issue that resulted in the identification cards being mailed to a member’s former address has been addressed.
Health Net is in the process of notifying affected members that the information sent to their former addresses included their plan identification number. In addition, Health Net has notified the appropriate governmental authorities within the required time frames.
Health Net has established a call center to answer affected members’ questions. The toll free call center number is 1-855-398-6438 and is available Monday through Saturday between 6 a.m. and 6 p.m. Pacific time.“We take our members’ privacy seriously,” said Pat Clarey, senior vice president, chief regulatory and external relations officer of Health Net, Inc., “and we have taken steps to help prevent a recurrence of this situation.” About Health Net Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. Health Net provides and administers health benefits to approximately 5.4 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as “Part D”), Medicaid, U.S. Department of Defense, including TRICARE, and Veterans Affairs programs. Through its subsidiaries, Health Net also offers behavioral health, substance abuse and employee assistance programs, managed health care products related to prescription drugs, managed health care product coordination for multi-region employers, and administrative services for medical groups and self-funded benefits programs.