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CHRISTUS Health Proves That ServiceNow Is Best Prescription For Transforming IT

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that CHRISTUS Health has implemented ServiceNow software-as-a-service to consolidate and automate IT operational processes providing a single view into more than 500 business and clinical applications as well as other cloud services.

CHRISTUS Health is ranked among the top 10 Catholic health systems in the U.S. by size, and has assets of almost $5 billion. The CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states and six states in Mexico, and is expanding into Chile.

CHRISTUS replaced HP Service Manager primarily due to its fragmented functionality and inability to automate workflow. The healthcare institution needed a single system of record to consolidate the capabilities of its many standalone legacy tools and provide IT with increased visibility across multiple sites. CHRISTUS also required improved, efficient support for more than 30,000 associates including doctors and nurses.

Using the ServiceNow IT Service Automation Application Suite, CHRISTUS consolidated the management of incidents, problems, changes, configurations, requests and projects as well as implemented a service catalog and knowledge base. CHRISTUS also used the ServiceNow Service Automation Platform to build two custom applications.

The first custom app allows the company to track enhancement requests enabling the IT team to prioritize and focus on projects that have the biggest impact. The second custom app streamlined the IT order management process through the creation of a self-service request that contains all required information. Now, IT orders are automatically routed and entered into Meditech, CHRISTUS Health’s accounting system, speeding the entire purchasing request process while ensuring accuracy and auditability.

ServiceNow also helps CHRISTUS automate the management of IT assets. Previously, spending on hardware and software was tracked on multiple systems, spreadsheets and databases resulting in lack of overall visibility. Utilizing ServiceNow IT Asset Management, CHRISTUS is now proactively managing software contracts, hardware leases and services renewals. With all of the information in one place, change and review processes are automated and consistently performed.

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