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Speedy Service Key To Tracker's Focus On Customer Service In South Africa

Retaining the company's position as the leader in the market is a key business driver for Tracker, therefore investing in technology that continually improves the customer experience is a top priority. The company looks to the combination of ClickSoftware's scheduling and analysis tools to deliver on these goals.

ClickSoftware's suite of Mobile Workforce Management solutions enables service organization executives to define the balance between customer satisfaction, productivity goals, field resource satisfaction, and revenue considerations.  It continually optimizes the schedule throughout the day to ensure that all jobs and resources are optimally matched, even with changing specific service demands during the day.  ClickSoftware automatically creates the most satisfying schedule, while providing dispatchers the necessary tools to support the unexpected events that are typical for any service organization.        

"We are excited to expand our operations in South Africa. As companies in that country grow it becomes harder to maintain processes in the field and scale operations in a way that meets all business goals," said Hannan Carmeli, Co-CEO at ClickSoftware.  "We understand that challenge, and through our combined business and technical expertise, and that of our partners, can provide a growing enterprise with the ability to meet real-time customer demands while showing real and measurable improvements in areas such as field productivity."  

About: Tracker Connect

Tracker has been South Africa's leading vehicle tracking and recovery company since the 1990's. While vehicle tracking and stolen vehicle recovery remain the company's core business, Tracker has evolved today into a highly sophisticated technological company offering leading edge fleet management and telematics solutions to both individuals and organisations throughout Southern Africa.

About: About Time Software

About Time has its roots in enterprise mobility, providing solutions to companies with diverse mobile and scheduling requirements in all major sectors. About Time is a performance improvement company, specializing in the delivery of projects involving the ClickSoftware Service Optimization suite, which we believe is the strongest toolset of its kind available. Certified as a ClickSoftware implementation partner we provide specialist skills to organisations that require an end to end approach to service optimization and enablement of their mobile workforce.

About: ClickSoftware

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