Retaining the company's position as the leader in the market is a key business driver for Tracker, therefore investing in technology that continually improves the customer experience is a top priority. The company looks to the combination of ClickSoftware's scheduling and analysis tools to deliver on these goals.ClickSoftware's suite of Mobile Workforce Management solutions enables service organization executives to define the balance between customer satisfaction, productivity goals, field resource satisfaction, and revenue considerations. It continually optimizes the schedule throughout the day to ensure that all jobs and resources are optimally matched, even with changing specific service demands during the day. ClickSoftware automatically creates the most satisfying schedule, while providing dispatchers the necessary tools to support the unexpected events that are typical for any service organization.
Speedy Service Key To Tracker's Focus On Customer Service In South Africa
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