This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Speedy Service Key To Tracker's Focus On Customer Service In South Africa

BURLINGTON, Massachusetts, July 2, 2013 /PRNewswire/ --



ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that Tracker Connect (Pty) Limited, South Africa's leading vehicle tracking and recovery company with over 800,000 subscribers, has selected ClickSoftware to improve scheduling for the hundreds of installation technicians located throughout the country.  

The new solution, which will be implemented by ClickSoftware partner About Time Software, will be used to improve the customer experience for both new subscribers, who need to have a tracking device fitted to vehicles, as well as existing customers who require service calls.  ClickSoftware will improve the efficiency of installation technicians by:

  • Optimizing appointment schedules
  • Reducing "no show" appointments
  • Cutting travel time between appointments  

ClickSoftware's scalability and ability to share real-time information between call centers and technicians was central to its selection by Tracker Connect.

Tracker previously used an in-house solution to support its technicians, but with the success and growth of the company, needed a new solution that could scale to meet its needs now and into the future. Given the customer-centric focus of the business, it is key that Tracker handle installations with minimal lead time. The company expects ClickSoftware will be crucial to providing technicians with the tools to help them complete installations with greater efficiency, giving customers peace of mind as quickly as possible.

The ClickSoftware implementation will be tightly integrated with the Tracker Connect CRM solution, bridging the gap between technicians and customers seamlessly.  A number of solutions were reviewed before selecting ClickSoftware, which Tracker Connect believes offers the best ROI and features to support the future of the company, in what is a fiercely competitive market.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,117.97 +11.27 0.07%
S&P 500 1,998.78 -1.24 -0.06%
NASDAQ 4,566.9530 -3.6840 -0.08%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs