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Speedy Service Key To Tracker's Focus On Customer Service In South Africa

BURLINGTON, Massachusetts, July 2, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that Tracker Connect (Pty) Limited, South Africa's leading vehicle tracking and recovery company with over 800,000 subscribers, has selected ClickSoftware to improve scheduling for the hundreds of installation technicians located throughout the country.  

The new solution, which will be implemented by ClickSoftware partner About Time Software, will be used to improve the customer experience for both new subscribers, who need to have a tracking device fitted to vehicles, as well as existing customers who require service calls.  ClickSoftware will improve the efficiency of installation technicians by:
  • Optimizing appointment schedules
  • Reducing "no show" appointments
  • Cutting travel time between appointments  

ClickSoftware's scalability and ability to share real-time information between call centers and technicians was central to its selection by Tracker Connect.

Tracker previously used an in-house solution to support its technicians, but with the success and growth of the company, needed a new solution that could scale to meet its needs now and into the future. Given the customer-centric focus of the business, it is key that Tracker handle installations with minimal lead time. The company expects ClickSoftware will be crucial to providing technicians with the tools to help them complete installations with greater efficiency, giving customers peace of mind as quickly as possible.

The ClickSoftware implementation will be tightly integrated with the Tracker Connect CRM solution, bridging the gap between technicians and customers seamlessly.  A number of solutions were reviewed before selecting ClickSoftware, which Tracker Connect believes offers the best ROI and features to support the future of the company, in what is a fiercely competitive market.

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