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KANSAS CITY, Mo., June 27, 2013 (GLOBE NEWSWIRE) --
Cerner Corp. (Nasdaq:CERN) today announced that it has achieved HDI Support Center Certification. HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, offers the industry's leading certification program for support centers.
To achieve this prestigious designation, Cerner successfully underwent a thorough on-site audit of its Cerner Connect support center to verify its compliance with the HDI Support Center Certification Standard. Paul Dooley, an HDI Certified Auditor, conducted the site audit. "It was a pleasure working with Cerner Corporation on this audit," he said. "The organization's management team is very focused on providing strategic leadership and quality support for the organization's solutions and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation."
"Achieving HDI Support Center Certification is proof of Cerner's dedication to quality operations, continual improvement, strategic vision, a positive work environment, and high levels of customer service, and we are delighted to award this certification to the Cerner Connect support center," stated Patti Albright, HDI's manager of Services.
First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.