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LogMeIn Rolls Out New IPhone/iPad Diagnostics App, Mobile Help Desk Capabilities For Simplifying IOS And Android Support

BOSTON, June 26, 2013 (GLOBE NEWSWIRE) -- The Innovation District -- LogMeIn, Inc. (Nasdaq:LOGM) just released a new version of its flagship mobile remote support and customer care offering, LogMeIn Rescue, that brings carrier-grade mobile device support capabilities to any help desk. Focused on remote support for mobile devices running Google's Android and Apple's iOS, the latest version of Rescue introduces new ways to rapidly connect to devices, immediately identify common issues, and instantly push quick fixes. A new, complementary iOS app, available on Apple's App Store, extends these capabilities by giving technicians quick access to diagnostic information on an end user's iPhone or iPad. As a result, operators, OEMs and IT help desks can quickly resolve mobile device issues from anywhere, without the need to incur the costs and inconvenience of device returns or onsite support.

The new capabilities come as worldwide smartphone shipments are predicted to surpass feature phone shipments for the first time ever 1, and tablet shipments are expected to surpass notebook (or laptop) PCs 2, according to IDC. Research firm comScore recently confirmed the dominance of Android and iOS platforms, as the two combined for more than 90 percent of the smartphone market share 3. Meanwhile, a recent survey from Intel on the BYOD trend found that 82 percent of companies now allow some or all employees to use employee-introduced devices at work. The net result being the continued rise of Android and iOS device not only in the marketplace, but also in the workplace.   

Making complex mobile support simple: The new Click2Fix interface

The new version of Rescue introduces a completely redesigned interface and user experience for remote support of mobile devices, called Click2Fix. Piloted at some the world's most demanding mobile support help desks and customer care centers, including top device OEMs and mobile operators, Click2Fix is designed to take the guess work and lengthy investigations out of diagnosing and fixing device problems. Once help is requested, technicians, with the end users permission, can remotely connect to any iPhone, iPad or Android device. Immediately upon connection – in a matter of seconds -- common device problems, like performance, battery, temperature (device running hot), malware, software updates, and network issues, trigger quick alerts on the screen, giving the technicians immediate information about the issue or issues. A variety of intelligent, one-click fixes for the problems are also displayed, and with a simple click of a mouse, can be pushed to the remote device, dramatically speeding resolution.

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