This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
$1 buys you full access to ALL of TheStreet's Subscription Services! Learn More

LogMeIn Rolls Out New IPhone/iPad Diagnostics App, Mobile Help Desk Capabilities For Simplifying IOS And Android Support

Stocks in this article: LOGM

BOSTON, June 26, 2013 (GLOBE NEWSWIRE) -- The Innovation District -- LogMeIn, Inc. (Nasdaq:LOGM) just released a new version of its flagship mobile remote support and customer care offering, LogMeIn Rescue, that brings carrier-grade mobile device support capabilities to any help desk. Focused on remote support for mobile devices running Google's Android and Apple's iOS, the latest version of Rescue introduces new ways to rapidly connect to devices, immediately identify common issues, and instantly push quick fixes. A new, complementary iOS app, available on Apple's App Store, extends these capabilities by giving technicians quick access to diagnostic information on an end user's iPhone or iPad. As a result, operators, OEMs and IT help desks can quickly resolve mobile device issues from anywhere, without the need to incur the costs and inconvenience of device returns or onsite support.

The new capabilities come as worldwide smartphone shipments are predicted to surpass feature phone shipments for the first time ever 1, and tablet shipments are expected to surpass notebook (or laptop) PCs 2, according to IDC. Research firm comScore recently confirmed the dominance of Android and iOS platforms, as the two combined for more than 90 percent of the smartphone market share 3. Meanwhile, a recent survey from Intel on the BYOD trend found that 82 percent of companies now allow some or all employees to use employee-introduced devices at work. The net result being the continued rise of Android and iOS device not only in the marketplace, but also in the workplace.   

Making complex mobile support simple: The new Click2Fix interface

The new version of Rescue introduces a completely redesigned interface and user experience for remote support of mobile devices, called Click2Fix. Piloted at some the world's most demanding mobile support help desks and customer care centers, including top device OEMs and mobile operators, Click2Fix is designed to take the guess work and lengthy investigations out of diagnosing and fixing device problems. Once help is requested, technicians, with the end users permission, can remotely connect to any iPhone, iPad or Android device. Immediately upon connection – in a matter of seconds -- common device problems, like performance, battery, temperature (device running hot), malware, software updates, and network issues, trigger quick alerts on the screen, giving the technicians immediate information about the issue or issues. A variety of intelligent, one-click fixes for the problems are also displayed, and with a simple click of a mouse, can be pushed to the remote device, dramatically speeding resolution.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,810.06 +91.06 0.51%
S&P 500 2,063.50 +10.75 0.52%
NASDAQ 4,712.97 +11.1030 0.24%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs