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Impact 360 Workforce Optimization was selected by
CUSTOMER magazine as a 2013 CRM Excellence Award winner. The recognition is based on the software’s ability to “help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle,” which reinforces the demonstrable impact it brings to customer organizations.
Verint offers workforce optimization solutions that work across the enterprise, helping organizations gain deeper visibility into organizational performance and customer needs. By leveraging this intelligence, businesses can better engage customers, deliver a more consistent customer experience, and gain valuable insight for continually refining products, services, processes, operations and staffing.
2013 IP Contact Center Technology Pioneer AwardCUSTOMER magazine also recognized Verint’s Impact 360 IP Recording solution, presenting it with its IP Contact Center Technology Pioneer Award. The publication’s editors selected the Impact 360 software as an outstanding IP contact center solution that “dramatically improved the contact center and CRM industries.”
Verint offers TDM and IP recording leveraging the same common architecture for IP recording as for traditional TDM telephony. This helps enable customers to use their hardware investments to support IP technology in the future. Organizations can manage TDM and IP recorders from a single interface.
LISTnet Software Honor
The 2013 Long Island Software Award recognizes products that showcase the strength, excellence and diversity of New York’s software industry. Impact 360 Workforce Optimization was among the winners, acknowledged for its ability to help organizations of all sizes make timely and effective decisions to improve enterprise performance.