NEW YORK, June 26, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions, today announced that Trident University International has successfully implemented LivePerson's live chat solution to engage with its growing volume of online prospects and students.
Trident University is known for its innovative approach to online learning. As more than 80% of Trident's student population consists of servicemen, servicewoman, families and veterans of the U.S. Armed Forces located all over the world, it was essential that Trident provide a truly innovative, engaging, and reliable digital experience that could support the geographic diversity of their existing and future students.
Additionally, with over 130,000 online visitors a month and over 7,000 active undergrad and graduate students, Trident University needed an effective way to engage, onboard and support their diverse and global base of students and prospects while optimizing their staffing and resources.Trident implemented the LivePerson platform to provide their growing number of prospects and students from around the world with real-time online assistance from staff and advisors. "With LivePerson's solutions, we're able to provide personalized, real-time support to busy students in their channel of choice, wherever they are," said Andy Vaughn, COO of Trident University. "Many of our students are around the world, or have limited access to a phone, so digital engagement has been a tremendous success. We've also seen a huge reduction in call volumes to our student hotline." LivePerson offers an end-to-end, cloud-based engagement platform, empowering organizations to produce compelling and measurable results while improving the digital customer experience. Driven by a broad set of customer and business intelligence, LivePerson's solutions are able to deliver the right level of engagement (chat, voice, targeted offers, video chat), in the right channel, based on a real-time understanding of each visitor's needs.