StarTek’s (NYSE:SRT) site director in Grand Junction, Colorado, Dennis Foos has won Contact Center Leader of the Year from IQPC’s annual 2013 Call Center Excellence Awards in Las Vegas. The judging was done by a panel of call center experts and leaders who evaluated the entrants’ award submissions.
“We are very proud of Dennis,” said Chad Carlson, president and CEO of StarTek. “It was not surprising that he won the award. He has been an outstanding leader for his team and their performance through impressive growth deserves all of the recognition this award represents.”
Tom Luther, site director received honorable mention for Best in Class Contact Center over 200 for his site in Mansfield, Ohio. The site was one of four who had made the finalist selection process.
“This was also well-deserved recognition for Tom and our Mansfield team,” continued Carlson. “Tom’s efforts in a short timeframe have turned the site into a standard bearer.”Call Center Excellence Awards The 2013 Call Center Excellence Awards program was created by IQPC to honor, recognize and promote the most innovative call center solutions and individuals over the past year. With awards given in nine categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. About StarTek StarTek, Inc. (NYSE: SRT) is a high quality business process outsourcing (BPO) company dedicated to service. For over 20 years, the company has been committed to serving the needs of its clients and their customers. StarTek helps its clients manage the customer experience across the customer life cycle, resulting in improved customer retention, increased revenue, and greater cost efficiencies. Its comprehensive suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. The company also offers clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has 18 delivery centers including onshore locations in North America, near shore in Costa Rica, offshore in the Philippines and virtually through its StarTek@Home workforce. For more information, visit www.StarTek.com or call +1 303 262 4500.