New Jersey American Water announced today that the company’s 2012 Consumer Confidence Reports (water quality reports) are now accessible through its Facebook page at
The annual report is a performance measure of the quality of water supplied by New Jersey American Water against the compliance standards established by the US Environmental Protection Agency (EPA) and New Jersey Department of Environmental Protection. It describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. Commonly asked questions and the answers concerning local drinking water are also included in the report.
In January, the EPA announced that water utilities had the option to inform customers of the annual report’s availability at a specific website address as opposed to printing and either direct mailing or including the annual report as a bill insert. New Jersey American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on its 2012 water quality information. As a result the reports will not be printed and mailed to all customers as in previous years. Customers may also find their specific report on the New Jersey American Water website at
New delivery methods support the water industry’s commitment to ongoing environmental quality and do not minimize the importance of the annual report to customers, according to the company’s Sr. Director of Water Quality and Environmental Management Anthony Matarazzo
“We are pleased to report that the water supplied to our customers is of higher quality than required by state and federal drinking water standards. Our teams of water quality and plant operations professionals work hard each and every day to ensure the highest quality water and service to our customers. These annual results are a testament to their dedication, and we encourage our customers to familiarize themselves with the information in these reports.”
Printed copies of the report will be available to customers who cannot -- or do not wish to -- access it online. Customers can call the company’s customer service center at 800-652-6987 and request a copy of their local district’s report and it will be mailed to them.