This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Ledcor Selects ClickSoftware's Cloud Offering To Enable Growth And Efficiency In Mobile Workforce

BURLINGTON, Massachusetts, June 18, 2013 /PRNewswire/ --

Ledcor Technical Services (LTS), part of the Ledcor Group of Companies, has an aggressive five-year growth plan for its business of building and servicing communications networks for customers across North America. In order to scale operations, the company chose ClickSoftware's (NasdaqGS: CKSW) cloud-based mobile workforce solutions to simplify its field service operations, improve customer service for the telecom companies it services, and lower operational costs as it expands.

Ledcor is relying on ClickSoftware, the leading provider of automated mobile workforce management and optimization solutions for the service industry, to better optimize work order creation, scheduling and call center dispatching, and to capture real-time status updates from the field. In addition, the suite of solutions, deployed through the cloud, strategically integrates Ledcor's field service operations with its clients-Communications Service Providers (CSPs) also using ClickSoftware for scheduling and mobility. The company-to-company integration, enabled by a Click-to-Click connection, will enable real-time information sharing between Ledcor and the CSPs with which it contracts.

"Ledcor chose ClickSoftware's cloud solution due to the quick deployment, and the ability to realize results immediately. The workforce management solution delivered through the cloud has helped streamline Ledcor's processes and provide actionable information for both field workers and managers," said Shaun Greffard, VP of Operations in Canada for LTS. "We anticipate lower operational costs due to a reduction in travel times and mileage, less overtime, and the ability to increase first-time fix rates. This increase in efficiency will enable LTS to more accurately meet Service Level Agreements (SLA) for a better customer experience, as well as create a better work environment for our employees."

ClickSoftware's cloud solutions do not require additional IT programming resources, allowing LTS to focus resources on the implementation and integration of technology within core business processes, leading to operational improvements, reduction in administration, enhanced employee engagement, and improved focus on its customers.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

DOW 17,730.11 -27.80 -0.16%
S&P 500 2,076.78 -0.64 -0.03%
NASDAQ 5,009.2140 -3.9090 -0.08%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs