June 18, 2013
Ledcor Technical Services (LTS), part of the
Ledcor Group of Companies
, has an aggressive five-year growth plan for its business of building and servicing communications networks for customers across
. In order to scale operations, the company chose
(NasdaqGS: CKSW) cloud-based mobile workforce solutions to simplify its field service operations, improve customer service for the telecom companies it services, and lower operational costs as it expands.
Ledcor is relying on ClickSoftware, the leading provider of automated
mobile workforce management and optimization solutions
for the service industry, to better optimize work order creation, scheduling and call center dispatching, and to capture real-time status updates from the field. In addition, the suite of solutions, deployed through the cloud, strategically integrates Ledcor's field service operations with its clients-Communications Service Providers (CSPs) also using ClickSoftware for scheduling and mobility. The company-to-company integration, enabled by a Click-to-Click connection, will enable real-time information sharing between Ledcor and the CSPs with which it contracts.
"Ledcor chose ClickSoftware's cloud solution due to the quick deployment, and the ability to realize results immediately. The workforce management solution delivered through the cloud has helped streamline Ledcor's processes and provide actionable information for both field workers and managers," said
, VP of Operations in
for LTS. "We anticipate lower operational costs due to a reduction in travel times and mileage, less overtime, and the ability to increase first-time fix rates. This increase in efficiency will enable LTS to more accurately meet Service Level Agreements (SLA) for a better customer experience, as well as create a better work environment for our employees."
ClickSoftware's cloud solutions do not require additional IT programming resources, allowing LTS to focus resources on the implementation and integration of technology within core business processes, leading to operational improvements, reduction in administration, enhanced employee engagement, and improved focus on its customers.