Land O’Lakes and ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Land O’Lakes received a 2013 CIO 100 Award for its use of ServiceNow software-as-a-service to improve the IT service delivery experience for its internal and external customers. The 26 th annual CIO 100 award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in IT.
Land O’Lakes is being honored for its innovative use of ServiceNow to automate and globalize IT processes. The company created a single system of record for enterprise IT to provide business-critical insights across the entire infrastructure and application ecosystem. Land O’Lakes supports more than 1,000 applications with approximately 250 applications outsourced to offshore partners for support. This dynamic makes it critical that Land O’Lakes have one view for managing all systems. The project allowed Land O’Lakes to track service performance by business and application type. As a result, the company reported its failure rate dropped by 90 percent and its resolution time went from three hours to 20 minutes.
“Large IT organizations typically run their multi-million dollar systems on spreadsheets, home grown tools and legacy point solutions. As a result, the CIO has limited visibility into the overall service being managed,” said Beth White, chief marketing officer, ServiceNow. “ServiceNow helps enterprise IT evolve from being reactive to proactive by automating the delivery of services through common defined processes. We congratulate Land O’Lakes for winning a CIO 100 Award. Their use of ServiceNow exemplifies how IT can drive innovation to deliver best-in-class service experience for internal and external customers.”
“For 26 years now, the CIO 100 awards have honored the innovative use of technology to deliver genuine business value,” said Maryfran Johnson, Editor in Chief of CIO magazine and events. “Our 2013 winners are an outstanding example of the transformative power of IT to drive everything from revenue growth to competitive advantage.”