As Colorado residents and businesses deal with the dangers and impacts from the Black Forest wildfire, Sprint (NYSE:S) is proactively waiving overage charges for voice, text and data, and roaming fees for Sprint services for impacted customers between now and July 10, 2013. Impacted customers utilizing Virgin Mobile including payLo by Virgin Mobile or Boost Mobile, Sprint’s prepaid brands, will be provided with a usage credit.
“Sprint’s prayers are with the residents of Colorado who have been impacted by the Black Forest wildfire,” said Bill White, senior vice president-Corporate Communications and Corporate Social Responsibility. “As Sprint’s wireless networks continue to perform well during this ongoing devastation, we hope the additional support we’re giving to our customers and first responders will aid them in their recovery efforts.”
To support first responders and public safety personnel, the Sprint Emergency Response Team (ERT) is providing 25 mobile devices and wireless service free of charge for 14 days to participating state and local agencies. Since its creation, Sprint ERT has conducted more than 5,600 deployments and provided emergency wireless support for more than 1,300 events, including the recent tornadoes in Moore, Okla.
Created in 2002 and first of its kind in the industry, the Sprint ERT is a cross-functional group of full-time and seasoned personnel who are supported year-round and nationwide by an ERT reservist program. Sprint ERT staff and their 1,100-plus ERT reservists are trained annually on all aspects of Incident Command System (ICS), National Incident Management System (NIMS), Emergency Operation Center (EOC) staffing and management, and disaster response.Sprint ERT maintains a 24-hour hotline, 365 days a year to rapidly address client needs. Public safety officials seeking information about services from the Sprint Emergency Response Team should call 1-888-639-0020 or email ERTRequests@sprint.com. About Sprint Nextel Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of the first quarter of 2013 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.