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Enterprise Mobile, a business unit of Intermec Technologies (NYSE: IN), and a pioneer in delivering comprehensive mobility managed services, today announced that it has added managed services support for the Apple Mac OS platform. Enterprise Mobile works with enterprise customers to plan, execute, support, and manage mobile device deployments, including smartphones, rugged handhelds, and tablets.
The steady strength of the bring-your-own-device trend has prompted more enterprise technology leaders to evaluate the use of personal devices at work. Along with the proliferation of iPhones, enterprise IT organizations are dealing with rising demand among employees to swap company-issued Windows PCs for Apple Macs. In a 2012 survey, one leading analyst firm found that more than 60 percent of businesses reported plans to allow for a greater use of Macs over the next several years. This will amplify the need for provisioning, configuration, and support requirements specific to Apple Mac environments, as well as depot capabilities for replacing lost or broken devices.
“Apple’s relevance in the enterprise continues to expand quarter-over-quarter,” says Bill Pratt, General Manager at Enterprise Mobile. “It is important for us to keep pace with that innovation by providing services designed to ease implementation and achieve a world-class experience for end-users. With over 170,000 Apple iOS devices under management, our ability to leverage our scale and expertise has allowed us to expand our service portfolio and support the Mac OS with ease.”
Enterprise Mobile’s focus is on providing managed services, including initial device provisioning, configuration, and staging, helpdesk support, device replacement, and warranty management and administration. Today, Enterprise Mobile delivers these services for more than 400,000 mobile devices and thousands of notebooks, netbooks, and tablet PC’s.
“Customers are looking to engage a single third party provider to deploy and manage all of their mobile assets regardless of hardware and OS manufacturer,” says Jay Gordon, Vice President at Enterprise Mobile. “Enterprise Mobile offers one-stop shopping for services that can be applied to any device, operating system, or use case.”