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Driving Excellence With Voice Of The Customer Analytics Serves As Central Theme At Upcoming Global Conferences And Events

Verint® Systems Inc. (NASDAQ: VRNT) today announced company and customer subject matter experts will present at several global conferences and events this month. Key themes will span a variety of topics from effectively leveraging the Voice of the Customer (VoC), to delivering superior customer experiences that drive loyalty and growth, to using multiple communication channels to gain a more complete view of customers’ expectations.

Customer Response Summit Toronto June 18; Toronto, Ontario

During the “Banking on Change: Driving Enterprise Service Excellence with the Voice of the Customer” session, which takes place on June 18 at 11 a.m. ET, Verint’s Greg Sherry—vice president, marketing—will host an interactive session with a leading North American financial services company. Attendees will learn how this leading bank in Canada is successfully aligning its business processes around the wants and needs of its customers. The discussion also will share how keeping the client perspective in every interaction and engaging an internal, 360-degree view of service and performance can help organizations understand what works, what doesn’t and why.

Best Practices in Quality Assurance and Analytics June 18; CRMXchange Virtual Conference

Presenting the session titled “Leverage Your Secret Superpowers to Drive Customer Success” will be Verint’s Siobhan Miller, director, solutions marketing, voice of the customer analytics, and Oscar Alban, principal market consultant. During the 4 p.m. ET session, Miller and Alban will highlight how to deliver top-notch results by leveraging Voice of the Customer intelligence to improve business insight, detect trends, fine-tune processes and improve decision making. Attendees also will learn how to combine intelligence from multiple channels—including phone, email, chat, web and social media—for a more complete view of customers.

How to Use Voice of the Customer More Effectively to Improve Your Customer Experience and Drive Revenue Growth June 19; Verint Webcast

In this IQPC webcast at 1 p.m. BST, Verint’s Claire Richardson, vice president, workforce optimization solutions, EMEA, will explore organizational desires to deliver outstanding customer experiences and how listening to the voice of their customers can help them achieve that and more. Participants will gain a better understanding of why the customer experience matters and how it can have a direct impact on the bottom line. The session also will equip attendees with three practical steps for identifying broken processes to help achieve operational excellence.

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