This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Driving Excellence With Voice Of The Customer Analytics Serves As Central Theme At Upcoming Global Conferences And Events

Verint® Systems Inc. (NASDAQ: VRNT) today announced company and customer subject matter experts will present at several global conferences and events this month. Key themes will span a variety of topics from effectively leveraging the Voice of the Customer (VoC), to delivering superior customer experiences that drive loyalty and growth, to using multiple communication channels to gain a more complete view of customers’ expectations.

Customer Response Summit Toronto June 18; Toronto, Ontario

During the “Banking on Change: Driving Enterprise Service Excellence with the Voice of the Customer” session, which takes place on June 18 at 11 a.m. ET, Verint’s Greg Sherry—vice president, marketing—will host an interactive session with a leading North American financial services company. Attendees will learn how this leading bank in Canada is successfully aligning its business processes around the wants and needs of its customers. The discussion also will share how keeping the client perspective in every interaction and engaging an internal, 360-degree view of service and performance can help organizations understand what works, what doesn’t and why.

Best Practices in Quality Assurance and Analytics June 18; CRMXchange Virtual Conference

Presenting the session titled “Leverage Your Secret Superpowers to Drive Customer Success” will be Verint’s Siobhan Miller, director, solutions marketing, voice of the customer analytics, and Oscar Alban, principal market consultant. During the 4 p.m. ET session, Miller and Alban will highlight how to deliver top-notch results by leveraging Voice of the Customer intelligence to improve business insight, detect trends, fine-tune processes and improve decision making. Attendees also will learn how to combine intelligence from multiple channels—including phone, email, chat, web and social media—for a more complete view of customers.

How to Use Voice of the Customer More Effectively to Improve Your Customer Experience and Drive Revenue Growth June 19; Verint Webcast

In this IQPC webcast at 1 p.m. BST, Verint’s Claire Richardson, vice president, workforce optimization solutions, EMEA, will explore organizational desires to deliver outstanding customer experiences and how listening to the voice of their customers can help them achieve that and more. Participants will gain a better understanding of why the customer experience matters and how it can have a direct impact on the bottom line. The session also will equip attendees with three practical steps for identifying broken processes to help achieve operational excellence.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

DOW 18,232.02 -53.72 -0.29%
S&P 500 2,126.06 -4.76 -0.22%
NASDAQ 5,089.3620 -1.4320 -0.03%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs