Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced that the Red Hat Customer Portal has - for the third consecutive year - been recognized by the Association of Support Professionals (ASP) as one of the industry’s “Ten Best Web Support Sites” for 2013. Red Hat was honored in the Open Division along with technology industry leaders Cisco Systems, Intel, Nokia Corporation, PTC, Inc., EMC, and CheckPoint.
ASP is an international membership organization for customer support managers and professionals, and its “Ten Best Web Support Sites” competition is a prestigious awards program that showcases excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring system based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledge base and search implementation, interactive features, and customer experience.
Originally launched in 2010, the Red Hat Customer Portal is the digital platform that delivers enterprise product knowledge, subscription resources, and technical expertise that can only come from Red Hat. The Red Hat Customer Portal connects subscribers to recommended resources for planning, deploying, and maintaining their Red Hat enterprise products.
Red Hat’s win this year validates the Customer Portal’s mission of earning subscriber loyalty by delivering optimal customer experience and value beyond traditional support. Red Hat continues to build upon that mission by focusing on improving ease of use on the portal and concentrating on improvements that make it as easy as possible for customers to find the knowledge, tools, and resources they need to be most successful with their Red Hat enterprise products. As open hybrid cloud adoption accelerates, Red Hat is working harder than ever to meet subscribers’ needs on the Red Hat Customer Portal. By creating an improved and more efficient customer experience, Red Hat is working to advance its commitment to supporting customer success.